FREQUENTLY ASKED QUESTIONS

We recommend wearing comfortable, loose-fitting clothing to your appointment. During the treatment, you will be properly draped with linens at all times, and you can undress to your level of comfort. Our therapists are trained to ensure your privacy and modesty throughout the session. We also provide robes and slippers for your convenience when you arrive.

We recommend arriving 10 to 15 minutes before your scheduled appointment. This allows time for a brief consultation with your therapist, to complete any intake forms if it is your first visit, and to begin relaxing in our tranquil waiting area. Arriving early ensures that your full treatment time is preserved without feeling rushed.

Absolutely. We understand that building a relationship with a trusted therapist is an important part of your wellness journey. When booking your appointment through WhatsApp, Telegram, or email, simply let us know your preferred therapist by name. We will do our best to accommodate your request based on availability. If your preferred therapist is unavailable, we will suggest an equally skilled alternative.

We kindly ask that cancellations or reschedules be made at least 24 hours in advance of your appointment. This allows us to offer the time slot to another guest. Late cancellations or no-shows may be subject to a fee equal to 50% of the scheduled service price. We understand that unexpected situations arise, and we always try to be flexible when possible. Please contact us through any of our booking channels if you need to make changes.

Yes, we take great care in selecting our products. The majority of our massage oils, lotions, and botanical blends are organic, cruelty-free, and free from synthetic fragrances, parabens, and harsh chemicals. Many of our products are also vegan-friendly. If you have specific allergies or sensitivities, please let your therapist know before the session, and we will select products that are safe and comfortable for you.

We welcome expecting mothers and offer prenatal massage services designed specifically for the comfort and safety of both mother and baby. Our therapists are trained in prenatal techniques that help relieve common pregnancy discomforts such as lower back pain, swollen ankles, and muscle tension. We generally recommend prenatal massage after the first trimester, and we always advise consulting with your healthcare provider before booking. Please mention your pregnancy when making your appointment so we can prepare accordingly.

Yes, we offer beautifully presented gift certificates that make a wonderful gift for any occasion, whether it is a birthday, anniversary, holiday, or simply a thoughtful gesture. Gift certificates are available for specific treatments or in custom dollar amounts. You can purchase them by contacting us via WhatsApp, Telegram, or email. We will arrange a digital or physical certificate based on your preference.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as cash and digital payment methods. Payment is collected at the time of your visit. For specific questions about payment arrangements or gift certificate redemption, feel free to reach out to us before your appointment.

Choosing the right massage depends on your personal goals and how your body feels on the day of your visit. If you are new to massage or looking for general relaxation, our Swedish Massage is an excellent starting point. For chronic pain or muscle tightness, Deep Tissue is often recommended. Hot Stone Massage is ideal for those who love warmth and gentle pressure, while Aromatherapy adds a sensory dimension with therapeutic essential oils. During your pre-session consultation, your therapist will help guide you toward the best option for your needs.

Yes, many of our guests enjoy combining treatments for a more comprehensive spa experience. You can pair any of our core massages with our Spa Enhancements, such as scalp treatments, hot towel wraps, or aromatherapy add-ons. If you would like to book a multi-treatment session, simply let us know when scheduling your appointment and we will create a personalized itinerary that allows for proper transition time between services. Combining treatments is a wonderful way to make the most of your visit.