PRIVACY POLICY

1. Introduction

Lea Peachy Massage and Spa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website at leapeachyspa.com or communicate with us through our available channels.

By using our website, you agree to the practices described in this policy. We encourage you to read this document in full so you understand how your information is handled.

2. Information We Collect

We collect only the information that is necessary to respond to your inquiries and provide our services. The personal information we may collect includes:

• Name - provided when you reach out to us via our contact form, email, WhatsApp, or Telegram.
• Email address - provided when you send us an email or submit a contact form inquiry.
• Message content - the details of your inquiry, booking request, or feedback that you share with us.

We do not collect sensitive personal data such as payment card details, health records, or government-issued identification numbers through our website.

3. How We Use Your Information

The personal information we collect is used solely for the following purposes:

• Responding to inquiries - We use your name and email to reply to questions, booking requests, and messages you send us.
• Improving our services - Feedback and common questions help us enhance our offerings and improve the overall client experience.
• Appointment coordination - When you request a booking through WhatsApp, Telegram, or email, we use the provided details to schedule and confirm your appointment.

We will never use your information for unsolicited marketing or promotional purposes without your explicit consent.

4. Third-Party Sharing

We value your trust and want to be clear about how your data is handled:

• We do not sell your personal information to any third parties.
• We do not share your personal information with third parties for their marketing purposes.
• We do not trade or rent your data under any circumstances.

Your information may only be disclosed if required by law, such as in response to a valid court order or legal process. In such rare cases, we will make every reasonable effort to notify you in advance, unless prohibited by law.

5. Cookies and Tracking

Our website uses minimal cookies that are essential for basic site functionality. We do not use:

• Third-party tracking cookies
• Advertising or retargeting cookies
• Analytics cookies that collect personally identifiable information

Because we do not use tracking cookies, there is no need for a cookie consent banner on our website. Your browsing experience remains private and free from behavioral tracking.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specifically:

• Contact form submissions and email correspondence are retained for up to 12 months after your last interaction with us, unless you request earlier deletion.
• Appointment records are kept for up to 12 months following the date of service for reference and quality assurance.

After the applicable retention period, your personal data is securely deleted. You may request the deletion of your information at any time by contacting us using the details provided below.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While no method of data transmission over the internet is completely secure, we strive to use commercially acceptable means to safeguard your data.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete data.
• Request deletion of your personal information from our records.
• Withdraw consent at any time if you have previously provided it for a specific use of your data.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us through any of the following channels: